Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless the context expressly requires otherwise:

2.1 Age Requirement. Access to the wso168 platform is strictly limited to individuals who are at least 21 years of age at the time of registration. By creating an Account, you represent and warrant that you satisfy this age requirement. The Company reserves the right to request documentary proof of age at any time and to suspend any Account where age eligibility cannot be confirmed.

2.2 Residency. The Platform is principally designed to serve residents of Indonesia. You must confirm upon registration that you are accessing the Platform from a jurisdiction in which doing so does not violate any applicable local law or regulation. The Company makes no representation that access to or use of the Platform is lawful in every jurisdiction.

2.3 Excluded Persons. The following categories of individuals are not eligible to register or maintain an Account on wso168:

• Persons under 21 years of age;
• Employees, contractors, officers, or directors of the Company or any of its affiliates, and their immediate family members;
• Persons who have been permanently self-excluded from the Platform;
• Persons acting on behalf of, or in the interest of, a third party without the Company's express written consent;
• Persons located in a jurisdiction where online gambling is explicitly and comprehensively prohibited by applicable law.

2.4 Single Account Policy. Each individual may hold no more than one Account on the wso168 platform. The registration of duplicate accounts is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances therein.

3.1 Registration Process. To open an Account, you must complete the registration form accurately and provide truthful, current, and complete information including your full legal name, date of birth, Indonesian National Identity Card (KTP) number, residential address, email address, and preferred payment method. The Company reserves the right to reject any registration application at its sole discretion.

3.2 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username or password with any third party. The Company will not be liable for any losses arising from unauthorised access to your Account that results from your failure to maintain adequate credential security. You must notify the Company immediately upon discovering or suspecting any unauthorised use of your Account.

3.3 KYC Verification. Prior to processing any withdrawal, and at the Company's discretion in connection with any deposit or promotional claim, you will be required to complete KYC verification. Required documents include, but are not limited to:

• A legible photograph or scan of your valid Indonesian KTP (National Identity Card);
• A recent selfie photograph holding your KTP alongside a handwritten note containing your wso168 username and the current date;
• Proof of ownership of the bank account or e-wallet registered to your wso168 Account (e.g., a screenshot of your BCA, BRI, BNI, Mandiri, OVO, or DANA account showing your name and account number).

3.4 Accuracy of Information. Any Account found to have been registered with false, misleading, or incomplete information may be suspended immediately. Balances held in suspended accounts are subject to forfeiture pending investigation.

4.1 Accepted Payment Methods. wso168 accepts deposits and processes withdrawals via the following locally supported channels denominated exclusively in Indonesian Rupiah (IDR):

4.2 Own-Account Requirement. All deposits must originate from a bank account or e-wallet registered in your own name. Withdrawals will only be processed to the same account used for the most recent deposit, or to a verified alternative account confirmed during KYC. Third-party deposits and withdrawals are strictly prohibited.

4.3 Withdrawal Processing. Withdrawal requests submitted by fully KYC-verified Members will be processed within the timeframes specified in the table above during normal operating hours (WIB). The Company reserves the right to extend processing times during periods of exceptionally high volume, scheduled maintenance, or at the reasonable request of financial crime compliance procedures.

4.4 Dormant Accounts. An Account that has not recorded any login activity for a continuous period of 180 days will be classified as dormant. The Company may levy a monthly administrative fee of Rp 10.000 against the balance of a dormant account. Where the balance falls to zero, the account will be archived. Archived accounts may be reactivated by contacting customer support and completing a refreshed KYC verification.

5.1 Acceptance of Bets. All bets placed on wso168 are subject to the specific game or sports-betting rules applicable to the relevant product category. Bets are not confirmed until you receive an explicit on-screen confirmation showing a unique bet reference number. In cases of system error, the Company reserves the right to void any bet placed at manifestly incorrect odds or under technically erroneous conditions.

5.2 Sports Betting. wso168 offers betting on football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and Champions League), badminton, basketball, MotoGP (Mandalika circuit), E-Sports (Mobile Legends MPL, PUBG Mobile, Free Fire), and other markets. Available market types include 1X2, Asian Handicap (commonly referred to as voor bola in the Indonesian market), Over/Under, Both Teams to Score, Correct Score, and mix parlay (accumulator) bets. Specific rules for each market type are published within the platform's sports-betting help section.

5.3 Live Betting. In-play betting markets close at odds determined by the Company's trading team. The Company may suspend or close any live market at any time without notice in response to significant game events, data feed failures, or at the trading team's discretion. Bets placed prior to suspension will stand unless otherwise stated in the prod uct-specific rules.

5.4 Lottery & Togel. The togel (Indonesia's traditional numbers lottery) vertical on wso168 follows draw schedules published within the platform. Results are sourced from officially recognised draw operators. Any dispute regarding draw results must be submitted to customer support within 24 hours of the draw time. Claims submitted after this window will not be entertained.

5.5 Maximum Winnings. The Company reserves the right to impose maximum payout limits on a per-bet, per-day, or per-market basis. Current limits are displayed within the relevant product section of the platform. The Company will not be liable for any theoretical winnings that exceed the stated maximum payout limit applicable at the time the bet was placed.

5.6 Errors & Malfunctions. In the event of a technical error, game malfunction, or data feed failure that affects the outcome or settlement of any bet or game round, the Company reserves the right to void the relevant transaction and return the staked amount to the Member's Account. No additional compensation will be payable.

6.1 General Bonus Terms. All bonuses, free bets, cashback offers, and promotional credits issued by wso168 are subject to individual promotion terms published on the relevant promotion page within the platform, in addition to the general conditions set out in this clause. In the event of any conflict, the individual promotion terms take precedence.

6.2 Wagering Requirements. Unless expressly stated otherwise, all Bonus Funds are subject to a minimum wagering requirement before they may be converted to withdrawable cash. The applicable wagering multiplier (typically between 5x and 30x the bonus amount) will be stated clearly in the individual promotion terms. Wagering on bets with odds below 1.50 (Decimal) or handicap markets with a spread exceeding -1.5 may not contribute to wagering requirement completion.

6.3 One Bonus at a Time. Only one active bonus may be held in a Member's Account at any given time. Accepting a new bonus while an existing bonus is active will result in the forfeiture of the existing bonus and its associated wagering progress.

6.4 Bonus Abuse. The Company employs automated and manual monitoring systems to detect bonus abuse, including but not limited to: placing opposing bets across multiple accounts to guarantee a bonus-funded profit regardless of outcome (arbitrage); using Bonus Funds exclusively on low-risk, near-certain outcomes; and coordinating with other Members to exploit promotional structures. Any Account found to be engaged in bonus abuse will be subject to immediate suspension and forfeiture of all Bonus Funds and associated winnings.

6.5 Expiry. Bonus Funds that have not been wagered within the validity period stated in the individual promotion terms will expire and be removed from the Member's Account automatically. The Company will not reinstate expired bonuses under any circumstances.

7.1 Commitment. wso168 is committed to promoting responsible gaming practices across its entire product suite. The Company provides a range of self-management tools — including deposit limits, session time reminders, temporary self-exclusion, and permanent account closure — accessible to all Members at no cost.

7.2 Age Verification. The Company enforces a strict minimum age of 21 years for all Members. Age verification checks may be conducted at registration, upon the first withdrawal request, or at any other time at the Company's discretion. Accounts for which satisfactory age verification cannot be provided will be suspended and any balance held pending investigation.

7.3 Self-Exclusion. Any Member who believes their gambling behaviour is becoming harmful may request a self-exclusion period of between 24 hours and six months via the Live Chat support channel. Self-exclusion requests take effect within one hour of confirmation. During a self-exclusion period, the Member's Account will be locked and no new bets, deposits, or bonus claims will be accepted.

7.4 Further Guidance. Detailed guidance on all responsible gaming tools available on the wso168 platform is provided on our dedicated Responsible Gaming page. Members who feel their gambling is having a negative impact on their lives are encouraged to consult that page and contact our support team without hesitation.

The following conduct is strictly prohibited on the wso168 platform. A breach of any item in this clause may result in immediate Account suspension, forfeiture of balances, and reporting to relevant law enforcement authorities:

• Registering more than one Account, or registering an Account in a name other than your own;
• Using software, bots, scripts, or automated systems to place bets, manipulate game outcomes, or exploit platform vulnerabilities;
• Engaging in match-fixing, insider betting, or any conduct that corrupts the integrity of sporting events or game outcomes;
• Using the Platform to launder money or to conduct any transaction that violates applicable anti-money laundering (AML) regulations;
• Sharing, selling, or transferring your Account credentials or Account balance to any third party;
• Attempting to reverse-engineer, decompile, or tamper with any element of the Platform's software or security infrastructure;
• Engaging in abusive, threatening, or discriminatory communications toward any member of the Company's support staff or other Members;
• Exploiting any technical error, pricing mistake, or platform vulnerability to generate profit — any such profits will be voided and the Account suspended.

9.1 Ownership. All content on the wso168 platform — including but not limited to the brand name, logo, interface design, graphics, text, software code, game content, and data compilations — is the exclusive intellectual property of the Company or its licensed content providers. Nothing in these Terms & Conditions grants any Member any ownership interest or license in that intellectual property beyond the limited right to access and use the Platform for personal, non-commercial betting and gaming purposes.

9.2 Restrictions. You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit any element of the Platform's intellectual property without the Company's prior written consent. Unauthorised use of the wso168 brand, logo, or platform content may constitute trademark or copyright infringement and will be pursued accordingly.

10.1 Data Collection. The Company collects and processes personal data submitted during registration, KYC verification, and ongoing platform use in accordance with its Privacy Policy. By registering an Account, you consent to this collection and processing for the purposes described therein.

10.2 Data Security. The Company employs 256-bit SSL encryption across all data transmissions on the Platform. Player funds are held in segregated accounts entirely separate from the Company's operational finances. KYC documents are stored in encrypted form and accessible only to authorised compliance personnel.

10.3 Third-Party Sharing. The Company does not sell Member personal data to third-party advertisers. Data may be shared with regulated payment processors (e.g., BCA, BRI, OVO) solely for the purpose of executing transactions, and with regulators or law enforcement agencies where required by applicable law.

11.1 Platform Availability. While the Company takes all reasonable steps to maintain continuous Platform availability, it does not warrant that the Platform will be uninterrupted, error-free, or free from latency at all times. Planned maintenance windows will be communicated in advance where practicable.

11.2 Consequential Loss. To the fullest extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive loss — including loss of profits, loss of data, or loss of opportunity — arising from your use of or inability to access the Platform, regardless of whether the Company has been advised of the possibility of such loss.

11.3 Force Majeure. The Company shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions to the extent that such failure or delay is caused by a Force Majeure event. The Company will use reasonable efforts to notify affected Members and to restore normal service as promptly as possible following a Force Majeure event.

11.4 Maximum Liability. Where liability cannot be excluded by law, the Company's maximum aggregate liability to any individual Member in respect of any claim or series of related claims arising from these Terms & Conditions shall not exceed the total amount deposited by that Member in the 30-day period immediately preceding the event giving rise to the claim.

12.1 Right to Amend. The Company reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. Substantive changes will be communicated to Members via in-platform notification or email at least seven (7) days prior to the effective date of such changes, except where urgent changes are required by law or regulatory directive, in which case they may take effect immediately.

12.2 Continued Use. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must cease using the Platform and may request account closure by contacting customer support.

12.3 Version Control. The "Last Updated" date displayed in the page header of this document reflects the date on which the most recent substantive revision was made. Earlier versions of these Terms & Conditions are retained internally and may be provided upon written request.

13.1 Governing Law. These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed. Where a Member is a resident of Indonesia, any rights afforded to consumers under applicable Indonesian law that cannot be contractually waived shall be preserved.

13.2 Informal Resolution. In the event of a dispute, the Member is required to first contact wso168 customer support and allow the Company a reasonable period — not less than 14 calendar days — to investigate and respond to the complaint before pursuing any formal legal or regulatory remedy.

13.3 Formal Dispute. If a dispute cannot be resolved informally, either party may refer the matter to binding arbitration conducted in English under the rules of a mutually agreed internationally recognised arbitration body. The arbitration decision shall be final and binding on both parties.

13.4 Language. These Terms & Conditions are drafted in English. In the event of any inconsistency between an English version and any translated version that may be provided for informational purposes, the English version shall prevail.

For any questions, complaints, or clarifications regarding these Terms & Conditions, or to exercise any right described herein, please contact wso168 through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the platform dashboard after login. Average first-response time under 2 minutes.
• In-App Support Ticket: Accessible from the account settings menu. Responses delivered within 2–6 hours during business hours (WIB).

The Company's support team includes native Indonesian-speaking agents available around the clock to assist Members with queries in either English or Bahasa Indonesia.